Privacy Policy

Welcome to Mod Pizza (referred to herein as "we," "us," "our," or the "Company"). We operate the website located at modpizza-eat.click (the "Website") and provide food-related services to our customers throughout the United States. We are deeply committed to protecting the privacy and personal information of every individual who interacts with us — whether you visit our Website, place an order, subscribe to our communications, or contact us for support.

This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information. It also describes your rights under applicable United States privacy laws and how you may exercise those rights. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue your use of our Website and services. We encourage you to review this policy periodically, as we may update it from time to time.

1. Company Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us using the following details:

2. Scope and Applicability

This Privacy Policy applies to all users of the Website modpizza-eat.click, including but not limited to visitors who browse the Website, customers who place food orders, individuals who create user accounts, and any other persons who submit personal information to us through any means.

This policy applies to personal information collected online through our Website, as well as personal information collected offline (such as in-store or over the phone) that may be associated with your online profile. It does not apply to third-party websites that may be linked to from our Website. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are directed to individuals located within the United States. By using our Website, you confirm that you are located in the United States and subject to applicable United States federal and state privacy laws.

3. Information We Collect

We collect various categories of personal information when you interact with our Website and services. The specific types of information collected depend on how you use our Website.

3.1 Personal Identification Information

When you create an account, place a food order, subscribe to newsletters, or contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Billing and delivery address (including city, state, and ZIP code)
• Date of birth (where required for age verification)
• Username and password for account access
• Payment information (credit/debit card details processed through secure third-party payment processors)
• Order history and food preferences

3.2 Usage and Behavioral Data

When you visit our Website, we automatically collect certain information about your browsing behavior and activity, including:

• Pages viewed and time spent on each page
• Links clicked and features used
• Search queries entered on the Website
• Referring website or URL that directed you to our Website
• Date and time of your visit
• Session duration and frequency of visits
• Shopping cart contents and abandoned cart data
• Order completion rates and navigation paths

3.3 Device and Technical Information

We automatically collect technical information related to the devices and software you use to access our Website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Device identifiers and hardware model
• Screen resolution and display settings
• Language preferences
• Time zone settings
• Internet service provider (ISP)

3.4 Location Data

We may collect approximate or precise location information when you use our Website to find nearby Mod Pizza locations or to facilitate delivery services. Location data may be derived from your IP address or, with your explicit permission, from the GPS functionality of your mobile device. You may withdraw consent for location tracking through your device settings at any time.

3.5 Communications and Correspondence

When you contact us through email, contact forms, or other communication channels, we collect and retain records of that correspondence, including your contact information, the content of your messages, and any attachments you provide. This includes customer service inquiries, feedback, complaints, and marketing opt-in or opt-out requests.

3.6 Cookies and Similar Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information about your activity on our Website. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies and how you can manage your cookie preferences.

3.7 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms if you connect your social media account to our services or interact with our social media content
• Third-party delivery partners and food ordering platforms
• Analytics providers who supply aggregated or enriched data
• Advertising partners and data brokers for marketing purposes
• Payment processors and fraud prevention services

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are necessary for the legitimate operation of our food service business or for which we have obtained your consent:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation and delivery
• Creating and managing your user account
• Processing payments and issuing receipts
• Confirming and communicating order status updates
• Facilitating delivery to your specified address
• Responding to customer service inquiries and resolving complaints
• Providing refunds, exchanges, or adjustments as needed

4.2 Analytics and Website Improvement

• Analyzing user behavior to improve Website functionality and user experience
• Identifying and resolving technical errors or performance issues
• Understanding which menu items, features, and promotions are most popular
• Conducting market research and data analysis to better understand customer preferences
• Measuring the effectiveness of our Website design and content

4.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers with your consent
• Providing personalized recommendations based on your order history and preferences
• Displaying targeted advertisements on our Website or third-party platforms
• Administering loyalty programs, contests, or promotional campaigns
• Notifying you of changes to our menu, services, or policies

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Detecting, preventing, and responding to fraud, unauthorized activity, or security threats
• Enforcing our Terms of Service and other applicable agreements
• Responding to lawful requests from law enforcement or regulatory authorities
• Protecting the rights, property, and safety of our customers, employees, and business

5. Legal Basis for Processing

While the United States does not have a single comprehensive federal privacy law equivalent to the European GDPR, our data processing activities are governed by applicable federal and state laws. For customers in California, we operate in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). For all other customers, our data practices comply with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in or affecting commerce.

We process your personal information based on the following grounds:

• Contractual Necessity: Processing required to fulfill your order and deliver the services you have requested
• Legitimate Business Interests: Processing necessary for fraud prevention, security, analytics, and improving our services
• Consent: Processing for marketing communications and optional features where you have given explicit opt-in consent
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information in the following circumstances:

6.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our Website and delivering our services. These include:

• Payment processors who securely handle credit and debit card transactions
• Delivery partners and logistics providers who fulfill food delivery orders
• Cloud hosting and IT infrastructure providers who host our Website and databases
• Email marketing platforms used to send promotional communications
• Analytics providers such as Google Analytics who analyze Website traffic
• Customer support software providers who help us manage service inquiries
• Fraud prevention and identity verification services

All service providers are contractually required to use your personal information only for the purposes specified by us and to implement appropriate security measures.

6.2 Advertising and Marketing Partners

We may share certain non-sensitive information (such as device identifiers, browsing behavior, and location data) with advertising partners to display targeted advertisements about our food offerings. Under the CCPA/CPRA, sharing data with advertising partners for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information. California residents have the right to opt out of this activity. See Section 10 for more details on your rights.

6.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our Website or the general public
• Protect against legal liability

6.4 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change via a prominent notice on our Website or by email to the address associated with your account.

6.5 With Your Consent

We may share your personal information with other third parties for purposes not described above when we have obtained your explicit, informed consent to do so.

7. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols
• Payment Security: We do not store complete credit card numbers on our servers. All payment transactions are processed through PCI DSS-compliant third-party payment processors
• Access Controls: Access to personal information is restricted to authorized personnel who require access for business purposes, subject to strict role-based access controls
• Password Hashing: User account passwords are stored using secure one-way hashing algorithms
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our systems
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities as required by applicable law in the event of a breach
• Employee Training: Our staff receives regular training on data privacy and security best practices

While we implement robust security measures, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your personal information. We encourage you to use strong, unique passwords for your account and to notify us immediately if you suspect any unauthorized access to your account.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver relevant advertisements. A cookie is a small text file placed on your device by a website you visit.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly (e.g., maintaining your shopping cart, login session management). These cannot be disabled.
• Performance and Analytics Cookies: Collect anonymous data about how visitors use our Website to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (such as language, location, or saved order preferences) to provide a more personalized experience.
• Advertising and Targeting Cookies: Used to deliver advertisements relevant to your interests, both on our Website and on third-party platforms.

9.2 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You may manage your cookie preferences through our cookie consent tool, which appears when you first visit our Website. You may also manage cookies through your browser settings, although please note that disabling certain cookies may affect the functionality of our Website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, which is available on our Website.

10. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

10.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

10.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we provide all customers with the ability to:

• Access: Request access to the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings or by contacting us
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Marketing Opt-Out: Unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or by contacting us directly
• Account Closure: Request closure of your account and deletion of associated data

10.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at modpizza-eat.click

We will verify your identity before processing your request to protect the security of your personal information. We will respond to verifiable requests within 45 days of receipt. If additional time is required, we will notify you within the initial 45-day period and may extend our response period by an additional 45 days.

You may designate an authorized agent to submit a request on your behalf. We may require written proof of the agent's authorization and may verify your identity directly.

11. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our Website is not directed to children, and we do not knowingly market our food services to minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing minors not to use our Website or provide personal information to us.

12. International Data Transfers

Mod Pizza is based in the United States, and our primary operations, data storage, and processing activities take place within the United States. If you access our Website from outside the United States, please be aware that your personal information will be transferred to, stored in, and processed in the United States.

The data protection laws of the United States may differ from those of your home country and may not provide the same level of protection. By using our Website and providing us with your personal information, you consent to the transfer of your information to the United States and acknowledge that such transfer is subject to United States law.

If we transfer personal information to service providers or business partners located outside the United States, we will implement appropriate safeguards, such as contractual data protection clauses, to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, delivery platforms, or other online services. These links are provided for your convenience and do not constitute our endorsement of those third-party sites or their content.

This Privacy Policy does not apply to third-party websites or services. We have no control over and are not responsible for the privacy practices of third parties. We strongly encourage you to read the privacy policies of any third-party websites you visit through links on our Website.

Third-party integrations on our Website, such as social media "share" buttons, embedded maps, or third-party ordering platforms, may collect data about your interaction with those features independently of our own data collection. The collection and use of such data is governed by the respective third party's privacy policy.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities to be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our Website does not currently alter its data collection practices in response to DNT browser settings.

However, you can manage your tracking preferences through our cookie consent tool or by adjusting your browser settings. California residents may also utilize the Global Privacy Control (GPC) signal, which we recognize as a valid opt-out of the sale or sharing of personal information pursuant to the CCPA/CPRA.

15. Marketing Communications and Opt-Out

With your consent, we may send you marketing emails, promotional offers, newsletters, and special announcements about our food services, new menu items, discounts, and events. You have complete control over whether you receive these communications.

To opt out of marketing communications, you may:

• Click the "Unsubscribe" link included in any promotional email
• Update your communication preferences in your account settings
• Send an email to [email protected] with the subject line "Marketing Opt-Out"

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications (such as order confirmations, receipts, and important account notifications), as these are necessary for the provision of our services.

We comply with the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA) in all our marketing communications.

16. Financial Incentives and Loyalty Programs

We may offer financial incentives such as loyalty programs, discounts, or rewards in exchange for the collection and use of your personal information. Participation in any such programs is entirely voluntary. If you choose to participate, we will provide you with clear details about the program's terms, the personal information involved, and the value of the incentive offered.

California residents have the right to opt out of any financial incentive program at any time without detriment. The value of any incentive we offer is reasonably related to the value of your personal information to our business.

17. Filing a Complaint with a Regulatory Authority

If you believe that we have violated your privacy rights or have not adequately addressed your concerns, you have the right to file a complaint with the appropriate regulatory authority.

17.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

17.2 All U.S. Residents

All U.S. residents may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including privacy protections:

• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

We encourage you to contact us first at [email protected] before filing a complaint, as we are committed to resolving any privacy concerns directly and promptly.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our Website homepage announcing the changes
• Send an email notification to registered users at the email address associated with their account, where required by law

Your continued use of our Website after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

19. Contacting Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to reach out to us. We take all privacy inquiries seriously and will respond as promptly as possible.